Information Technology


Contact Centers vs Call Centers

Too often, \"call center\" is used interchangeably with \"contact center\". The false belief that the two types of systems...

5 Mistakes Your Contact Center is Making Today

Why learn things the hard way? We’ve heard too many sad tales about expensive mistakes Business Buyers have made...

High-Tech Companies Grow Quickly and Efficiently with eSignatures

Agile development cycles churn out new releases of disruptive technologies as often as every quarter, making the high-tech industry...

Call Center Automation for Customer Support

Your call center: an efficient tool to quickly and thoroughly support your customers… or a quagmire sapping resources, time...

5 Mistakes Contact Centers Are Making Today

Why learn things the hard way? We’ve heard too many sad tales about expensive mistakes Business Buyers have made...

16 Ways GPS Tracking can Slash Costs and Boost Productivity for Businesses with Multiple Vehicles

Small or large businesses that regularly use several vehicles, whether to transport people, deliver supplies or...

Contact Centers in 2014

When we set out to research a technology or a capability, we tend to look out for how the...

Business Phone Systems on a Budget

Budgeting in business is essential, but when it comes to as crucial a system as your phones, you’re not...

How Access Governance Makes Data Loss Prevention Successful

Learn how connecting a Data Loss Prevention (DLP) system to an access governance solution can enable organizations to make...

ElectricFlow Deploy: Automated Fail-Safe Application Deployments

ElectricFlow Deploy makes deployments boring throughout the software delivery process to reduce delivery cost, increase quality, reliability and traceability,...

ElectricFlow: Accelerate and Standardize Your Software Delivery with an End-to-End Automation solution

ElectricFlow® (EF) is a suite of Continuous Delivery-focused products that power your modern software deployment pipeline. EF gives you...

ElectricCommander 5.0 and Beyond

ElectricCommander® is an enterprise-class solution for automating the software build and release process. ElectricCommander helps teams make software build,...

ElectricCommander: Automate and accelerate application development and delivery processes while managing the supporting resources

When software development is mission critical in an enterprise, ElectricCommander® creates a competitive advantage through higher software quality, reduced...

ElectricAccelerator: Software Build Acceleration, Analytics and Build Clouds

ElectricAccelerator dramatically speeds up software builds by automatically distributing build jobs over scalable resource clouds and multi-core desktops. ElectricAccelerator...

Ombud Open Research: eSignature Solutions

Download the complimentary copy of the Ombud Open Research: eSignature Solutions by Ombud, July 2013, to help you understand...

[Aragon Research] Digital Transaction Management: The New Way Ahead for Digital Business

Download the complimentary copy of the Aragon Research “Digital Transaction Management: The New Way Ahead for Digital Business” by...

Cloud and Virtualization Security for Dummies

Virtualization technologies are being adopted today at a tremendous rate. Although the benefits of virtualization outweigh its challenges, it...

Gartner Magic Quadrant for Endpoint Protection Platforms

The endpoint protection platform provides a collection of security utilities to protect PCs and tablets. Vendors in this market compete...

Turning the Tables on Cyber Attacks: Responding to Evolving Tactics

Every action has an equal and opposite reaction. The second quarter of 2014 proved this was also true for...

SDN Unlocks New Opportunities for Cloud Service Providers

The market for enterprise cloud services is booming, and data center owners now have the opportunity to become cloud...
 
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