Forrester Report: Employee Efficiency

Your customers aren't the only ones who can benefit from advanced artificial intelligence (AI) support — your employees can, too. Chatbots help employees who service customers, and you can build them with mature AI components. But success requires a focus on tasks rather than job replacement as well as a cyborg-like division between human and machine tasks.

This report helps infrastructure and operations (I&O) pros determine which tasks are best executed by people and which are bes ...

Last Published: November 2, 2018 by Gavin

Category: Information Technology