Prudential Singapore puts Watson AI to work to increase sales agent performance

Prudential Singapore is a leading life insurance company serving close to one million customers. Providing quality advice and prompt service to them are our 4,600 financial consultants (FCs) who are constantly on-the-go.

To support Singapore’s largest exclusive agency force and to enable call center consultants to focus on more complex queries, Prudential Singapore developed an industry-first chatbot with IBM® Watson®. Fielding questions in real time, askPRU helps the insurer’s financia ...

Last Published: October 30, 2018 by Gavin

Category: Information Technology