Today\’s State of Work: Service Experience Gap

A new report from ServiceNow,Today's State of Work: The Service Experience Gap,shows that business services typically fall far short of the service experiences we enjoy in our personal lives.

Despite significant technological advances and leading examples from consumer companies such as Uber, Amazon, and Airbnb, most businesses are not integrating modern application design and functions into their workplace service applications. As a result, popular consumer services rank 103 percent bet ...

Last Published: June 7, 2016 by Gavin

Category: Management