Digital Disruption: Have You Been Disrupted Yet?

Digital disruptors are serving customers with better experiences and in order to compete established organisations must focus on the customer and optimise each experience, at every touchpoint across the customer journey.

In this paper, we look at the reality that is digital disruption and why it is happening. We’ll explore who the digital disruptors are and why they’re achieving success. We’ll also look at why digital disruptors have the edge on customer experience and what traditional ...

Last Published: April 15, 2016 by Michael

Category: Uncategorized