The Real cost of ownership of an IT service desk
With IT budgets under intense scrutiny, the ROI of your service desk investments can single handedly position your IT...
IT Service Catalog Best Practices
The service catalog has single-handedly impacted the IT service experience in this new era of remote work. Additionally, a...
Making the cross-channel commitment
To reach customers everywhere - email, SMS, social, and more - you need a cross-channel marketing solution. But, before...
Magic Quadrant for Digital Experience Platforms
Customers’ growing expectations for digital experiences make DXP adoption an urgent necessity for global organisations, but the market is...
Adobe Experience Platform
Adobe Experience Platform helps customers to centralise and standardise their customer data and content across the enterprise – powering...
Business Continuity: Pivoting to New Demands While Preparing for the Future
Businesses can increase their digital engagement with customers by understanding customers’ needs, determining why they’re visiting, and delivering the...
Why digital needs to get physical
Consumers can’t seem to get their fill of content. They’re consuming it across every channel and using all kinds...
The marketing value of marketing automation
Six ways marketing automation helps prove value and drive success. It can be hard to validate your gut instincts and...
The Next Step in Business Communication
The United Kingdom is at a crossroads. The fundamentals of international trade, technology and global politics are all transforming,...
Working remotely: 5 secrets to success
Keeping your colleagues truly connected when working remotely goes way beyond the tech. In the latest free e-Book, 8x8 shares...
Open for business despite the challenges
The Covid-19 outbreak forced many UK businesses to close their doors to slow the spread of the virus. Businesses...
The PPP Flexibility Act: New Options and Tax Strategies for your Business
Watch our latest SAP Concur webinar on The Flexibility Act. SAP Concur Specialist, Christine Malcolm, will host CPA and...
Building a Customer-Centric Organization
Delivering Award Winning Customer Service Experience for a Fortune-100 Telecom Services Provider The wireless industry is dominated by a small...
hSecure – Security Solution Framework for Healthcare Enterprises
Modular solutions enable hSecure’s holistic security from anywhere hSecure framework comprises of modular and business-ready security solutions that suits varied...
Decentralized Clinical Trials: Imperative for Pharma Sector to fight COVID19’
Reimagine Clinical Trials through a technology networked world Increasing the rate of clinical productivity and bringing the products to market...
Enabling the ultimate experience for Manchester United fans
Creating the ultimate fan experience by digitally connecting one of the world’s largest football clubs across all touchpoints to...
COVID-19 Impact on E-commerce Challenges and Solutions A Practitioner’s Perspective.
COVID-19 has affected different industries differently. While e-commerce companies are struggling to fulfill the demand for essential items due...
Step confidently into seasons of change
You may be adding brands, customers, countries, products, sales channels, or even crossing commerce business models, like B2B and...
The evolution of modern modern digital teams
What organisational structure, size, and job titles reveal about an organisation’s digital maturity. Get benchmarks on your company’s digital maturity,...
