2021 Gartner Magic Quadrant for the CRM Customer Engagement Center
Gartner 2021 Magic Quadrant on the CRM Customer Service Center has recognized Freshworks as a ’Visionary’ for our cloud-based...
Whatsapp Blueprint for E.A.S.Y Customer Service
The presence and power of WhatsApp are undeniable. With over 2 billion users, WhatsApp has an over 80% penetration...
Find out what your customers want – Finally!
We analyzed 107 million customer service interactions and here’s what we found. The results are clear - speed of service...
Redefine Speed In Your Customer Service Strategy
Explore the Strategic Building Blocks Of Enabling Fast Customer Service For Your Organization Freshworks commissioned a custom study with Forrester...
Agile Integration: A Modern Approach to Enterprise Hybrid Integration
Accelerate digital transformation with agile integration while driving secure and timely access to data and applications at a lower...
Webcast: Modern Planning Platforms Drive Business Agility and Resilience
Everyday your strategies and goals are being challenged by operational disruptions, regulatory shifts and changing customer demands. In times...
Automate This, Not That
Companies that effectively use intelligent automation across the enterprise will outperform their peers in key metrics of revenue growth,...
Breaking barriers to drive successful continuous improvement
In an increasingly digital world and fast-changing business environment, innovation and agility are essential. Organizations everywhere are reexamining business processes...
7 tips for developing Business Continuity plans that work
Keeping your business up and running during a crisis, such as the COVID-19 pandemic, requires a business continuity (BC)...
Six steps to drive your process center of excellence to success
Process excellence is a work culture built around key business processes. If business processes are broken or non-existent, the...
Demystifying workflow
Making process make sense No one needs a definition for bottleneck. You see them all the time at work: the...
2021 Cortex Xpanse Attack Surface Threat Report
Malicious actors are opportunistic predators, constantly searching for vulnerable targets. Unfortunately, adversaries are much faster at finding vulnerable assets...
How Multi-Channel Retailers Can Streamline Sales Tax
Many mid-sized retailers still use separate business systems to manage their different channels and touchpoints. The risk of having...
How Retailers Can Overcome 7 Common Tax Compliance Challenges (Microsoft)
Whatever a retailer’s size, product offerings or channel, sales and use tax compliance is an essential part of business...
Optiplex 7070 Ultra-The Desktop You Didn’t Expect
Today, every worker needs an ecosystem of hardware, software, and additional equipment to maximise their ability to be as...
Webcast: 3 instant benefits data fabric delivers to your organisation for better business outcomes
Successful digital transformation and AI adoption for enterprises is predicated on utilising ALL the organisation’s data. However, for the...
2021 Gartner Magic Quadrant for the CRM Customer Engagement Center
Gartner 2021 Magic Quadrant on the CRM Customer Service Center has recognized Freshworks as a ’Visionary’ for our cloud-based...
Find out what your customers want – Finally!
We analyzed 107 million customer service interactions and here’s what we found. The results are clear - speed of service...
Redefine Speed In Your Customer Service Strategy
Explore the Strategic Building Blocks Of Enabling Fast Customer Service For Your Organization Freshworks commissioned a custom study with Forrester...
