Information Technology


2021 Gartner Magic Quadrant for the CRM Customer Engagement Center

Gartner 2021 Magic Quadrant on the CRM Customer Service Center has recognized Freshworks as a ’Visionary’ for our cloud-based...

Whatsapp Blueprint for E.A.S.Y Customer Service

The presence and power of WhatsApp are undeniable. With over 2 billion users, WhatsApp has an over 80% penetration...

Find out what your customers want – Finally!

We analyzed 107 million customer service interactions and here’s what we found. The results are clear - speed of service...

Redefine Speed In Your Customer Service Strategy

Explore the Strategic Building Blocks Of Enabling Fast Customer Service For Your Organization Freshworks commissioned a custom study with Forrester...

Agile Integration: A Modern Approach to Enterprise Hybrid Integration

Accelerate digital transformation with agile integration while driving secure and timely access to data and applications at a lower...

Webcast: Modern Planning Platforms Drive Business Agility and Resilience

Everyday your strategies and goals are being challenged by operational disruptions, regulatory shifts and changing customer demands. In times...

Automate This, Not That

Companies that effectively use intelligent automation across the enterprise will outperform their peers in key metrics of revenue growth,...

Breaking barriers to drive successful continuous improvement

In an increasingly digital world and fast-changing business environment, innovation and agility are essential. Organizations everywhere are reexamining business processes...

7 tips for developing Business Continuity plans that work

Keeping your business up and running during a crisis, such as the COVID-19 pandemic, requires a business continuity (BC)...

Six steps to drive your process center of excellence to success

Process excellence is a work culture built around key business processes. If business processes are broken or non-existent, the...

Demystifying workflow

Making process make sense No one needs a definition for bottleneck. You see them all the time at work: the...

2021 Cortex Xpanse Attack Surface Threat Report

Malicious actors are opportunistic predators, constantly searching for vulnerable targets. Unfortunately, adversaries are much faster at finding vulnerable assets...

How Multi-Channel Retailers Can Streamline Sales Tax

Many mid-sized retailers still use separate business systems to manage their different channels and touchpoints. The risk of having...

How Retailers Can Overcome 7 Common Tax Compliance Challenges (Microsoft)

Whatever a retailer’s size, product offerings or channel, sales and use tax compliance is an essential part of business...

Optiplex 7070 Ultra-The Desktop You Didn’t Expect

Today, every worker needs an ecosystem of hardware, software, and additional equipment to maximise their ability to be as...

Webcast: 3 instant benefits data fabric delivers to your organisation for better business outcomes

Successful digital transformation and AI adoption for enterprises is predicated on utilising ALL the organisation’s data. However, for the...

2021 Gartner Magic Quadrant for the CRM Customer Engagement Center

Gartner 2021 Magic Quadrant on the CRM Customer Service Center has recognized Freshworks as a ’Visionary’ for our cloud-based...

Find out what your customers want – Finally!

We analyzed 107 million customer service interactions and here’s what we found. The results are clear - speed of service...

Redefine Speed In Your Customer Service Strategy

Explore the Strategic Building Blocks Of Enabling Fast Customer Service For Your Organization Freshworks commissioned a custom study with Forrester...

Webcast: Automate Integrations to Improve Application Speed And Quality

IBM Cloud Pak for Integration delivers a modern, agile approach to integration, extending AI-powered automation across the integration lifecycle...
 
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