2020 CX MATURITY RESEARCH AUSTRALIA

Turning the Customer Experience Flywheel

During these exceptionally challenging times, it is more important than ever to ensure that businesses are able to provide a meaningful customer experience. The customer has always been king and they know it. More than ever, Australian businesses will have to respond and adapt to rising customer expectations and the pace of innovation and change – in both good times and bad.

In the context of this rapidly changing environment, Fifth Quadrant, spon ...

Last Published: May 29, 2020 by Michael

Category: Information Technology