Building a Customer-Centric Organization

Delivering Award Winning Customer Service Experience for a Fortune-100 Telecom Services Provider

The wireless industry is dominated by a small number of well-known carriers. The company understood that to be differentiated required more than a snappy marketing slogan, it meant having a different lens on the way they do business every day.

For several years, the company had been working on key business and organizational changes. When it came to their North American service and call center ...

Last Published: September 14, 2020 by Gavin

Category: Information Technology