Find out what your customers want – Finally!

We analyzed 107 million customer service interactions and here’s what we found.

The results are clear - speed of service plays the most decisive role in achieving high customer satisfaction (CSAT) scores.

Why should this matter?

Organizations are caught between conflicting views - customer service as a cost center, and customer interactions as the key to revenue growth. This report bridges the divide by providing actionable insights to improve CSAT and therefore grow revenues.

The ...

Last Published: July 20, 2021 by Michael

Category: Information Technology