IT Service Catalog Best Practices

The service catalog has single-handedly impacted the IT service experience in this new era of remote work. Additionally, a well-defined service catalog, in conjunction with self-service capabilities, can give back more time to the IT teams for strategic initiatives. But this comes with a caveat. It needs to be adopted by your end-users to realize its potential benefits. There are many reasons why a service catalog commonly fails, from improper definition and slow implementation to poor adopti ...

Last Published: September 21, 2020 by Michael

Category: Information Technology