Redefine Speed In Your Customer Service Strategy

Explore the Strategic Building Blocks Of Enabling Fast Customer Service For Your Organization

Freshworks commissioned a custom study with Forrester Consulting, surveying 325 customer service decision-makers on their priorities for the future. The Opportunity Snapshot offers insights into the role speed plays in meeting customer expectations and why businesses need to prioritize speed when defining their business strategy.

Findings from the study include:

• Customer service speed a ...

Last Published: July 20, 2021 by Michael

Category: Information Technology