The New CX Mandate

Freshworks surveyed 1500 customer service leaders across the globe - 600 of them from Europe - to understand shifting trends in customer service, priorities for contact centres, and predictions for the next year.

Download ‘The New CX Mandate’ report to discover:

      • Impact of the crisis on customer expectations,
      • Trends and expectations in contact volumes, and
      • Where service leaders are investing this year.

Last Published: February 18, 2021 by Michael

Category: Information Technology