The New CX Mandate

Freshworks surveyed 200 customer service leaders in the United Kingdom to understand shifting trends in customer service, priorities for contact centers, and predictions for the next year.

Download ‘The New CX Mandate’ report to discover:

       • Impact of the crisis on customer expectations,
       • Trends and expectations in contact volumes, and
       • Where service leaders are investing this year.

Last Published: February 18, 2021 by Michael

Category: Information Technology