The Real cost of ownership of an IT service desk

With IT budgets under intense scrutiny, the ROI of your service desk investments can single handedly position your IT team either as a bleeding cost center or a value creator.
Investing in large traditional service desks may seem like a safe choice in the beginning, but this slowly but surely breaks your bank. Inundated with expensive licences, hidden costs and recurring expenses, the TCO of your traditional service desk spirals out of control. More often than not, this leads to long payback p ...

Last Published: September 21, 2020 by Michael

Category: Information Technology