The ROI of Uniting Unified Communications and Contact Center

When agents are empowered with better communication and collaboration, it pays off. According to Aberdeen Research in their recent Agent Productivity & Performance Management study of 354 companies, on average contact center agents spend a startling 15% of their time seeking the information they need to do their jobs. Not only is this costly from a payroll perspective, customers get a negative perception of your company when they have to wait.

Thus, making it easy for agents to find and a ...

Last Published: August 11, 2020 by Gavin

Category: Information Technology