The Forrester Wave™: Ominichannel Order Management

IBM Named a Leader in Omnichannel Order Management Systems

“IBM leads with a robust feature and function set built for the enterprise market.”

In this report, Forrester shows that, “As omnichannel customer journeys become more complex, improved order orchestration, store fulfillment, and advanced analytics will dictate which providers will lead the pack. Vendors that can provide operational efficiencies, business workflow automation, and omnichannel insights position themselves to su ...

Last Published: August 2, 2019 by Gavin

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